FAQs

1. How do I make an Account?

Simply click on Create and Account, enter the required details & submit the form.

2. I have forgotten my password

Click on Forgot Password, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.

Orders

1. How can I place an Order?

Select your products from the hassal.co website and click Add to Bag
Once you have added all your desired items to your Shopping Bag, follow these instructions:
If you are a registered customer,

1. Make sure you are signed in using the Sign in link
2. Click on the ‘Shopping Bag’ button and proceed to checkout.
3. Select address and click Next
4. Select payment method
5. Proceed to checkout
6. Check your email for a Sales Order Summary

If you are not a registered customer,

1. Click on the ‘Shopping Bag’ button and proceed to checkout
2. Enter all your required shipping and billing information
3. Proceed to checkout
4. Check your email for a Sales Order Summary
5. Check your email for a Sales Order Summary

2. How do I search for an item on the website?

Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.

4. Can I reserve my Order online?

Unfortunately, you cannot reserve your Order online.

5. How will I know if HASSAL has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please us at info@hassal.co.

Payments Related

1. How can I pay for my Order?

You can pay for your Order via three payment methods:

1. Cash on Delivery – available in Pakistan only
2. Online Payment – Visa & MasterCard Debit & Credit Cards

2. How do I redeem a voucher/discount code on online purchases?

To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and proceed to check out. Voucher are currently not available.

3. DEBIT/CREDIT Card Charges

Card Payment option is for International Customers.

Customers within Pakistan using a Local card may be charged extra depending on your bank’s policy due to it being an international transaction. Please contact your bank before placing order as HASSAL does not take responsibility for any extra charges incurred by banks. Debit/Credit Card Charges

4. Payment Gateway

HASSAL.co is an International website and uses a highly secure payment gateway. For Customers in Pakistan transactions will be converted against forex rate set by their respective banks, please ask them regarding any charges that could be incurred against your order.

5. What do I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. Your Card provider should be allowing International Transactions in order for your card to work on our website. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.

Shipping & Handling

1. What is the delivery time for my Order?

Your Order should be delivered within

1. 2-4 days for within Pakistan

2. What are the delivery charges for local Orders?

Delivery charges starting from Rs. 250 below 5000

3. What manner of shipping do you use?

Our packages are delivered over land and air by leading third party courier companies..

4. What should I do if I have missed my delivery?

Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled.

Returns & Exchange

1. What should I do if I have received a defected / wrong product or quantity?

You can also contact our Customer Service center by emailing us images of defected/wrong product at info@hassal.co .

2. How can I exchange my Order?

https://www.hassal.co/pages/return-exchange.